Welcome to eIDentity!

eIDentity Services is focused on providing high-quality, convenient, and professional services to meet your identity-related needs. We will do everything we can to meet your expectations.


Thousands of employers, schools, government agencies and private citizens have benefitted from the services we provide. From digital fingerprinting to computer-based testing, our ultimate goal is customer satisfaction. Look around our website and if you have any comments or questions, please feel free to contact us at 636-922-5400.

Now Hiring!

FINGERPRINT TECHNICIAN – PART TIME

Overview

The Fingerprint Technician will support the service offerings of eIDentity Services LLC and perform electronic and ink/roll fingerprinting functions according to the nature of the application. The incumbent competently and respectfully interacts with customers and reports to the Office Manager.

Responsibilities

• Determine the type of service applicants require

• Perform electronic and/or ink and roll fingerprinting services according to the nature of the application.

• Demonstrate an understanding of proper procedures for fingerprinting

• Maintain current knowledge of rules and regulations, policies and procedures and statutes governing security and privacy of record information in order to process and manage information accurately and appropriately

• Provide superior customer service to all clients – attend counter and telephone requests, assess customer needs, ask appropriate questions, offer sound advice, guidance and expertise to clients with respect to documentation required for successful and timely completion of application and ensure that all questions/ issues are identified and brought to a complete resolution

• Collaborate with other team members to identify and implement process improvement opportunities

• Represent the company in a credible and positive manner – ensure office is welcoming to customers and reflects professionalism and efficiency

• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including hardware and software

• Adhere to all company policies - especially requirements pertaining to security and confidentiality of information

• Perform administrative duties such as record keeping, daily activity reports, and other duties as required

Qualifications

• High school diploma required as a minimum

• Proven communication skills – both verbal and written in English

• Prior experience in customer service, retail sales or office environment would be preferred

• Strong listening skills – ability to identify customer needs and requirements;

• Must be successful in qualifying for and maintaining any security clearance requirements

• Computer skills – good working knowledge of Microsoft office

Identity- Related Services

  • Computer Based Testing
  • Fingerprinting (Ink Cards & Digital)
  • Hair Follicle Drug Testing
  • Non-DOT urine collections 
  • Fingernail Drug Testing (employers only)
  • DNA Paternity Testing
  • Expedited Passport Services (temporarily unavailable)
  • Notary Service
  • I-9 Verification
  • Fingerprint Training 

Computer-Based Testing Providers

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Fingerprint Service Vendor(s)


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